• Scott Parsons

     

    An unconventional writer for unconventional times

  • technical writingeditingmanaging

     

    - Give your business a creative edge -

     

    Technically sophisticated writer with a solid history authoring and managing documentation, I have a proven track record of solving problems for customers and internal teams. Able to communicate complex information with elegance and simplicity, this skilled organizer is attentive to detail, can direct multiple tasks effectively, and quickly masters products and tools.

     

     

    My writing philosophy

     

    As a new member of your team, I will use critical thinking to innovate, combine it was a razor-sharp focus, then quickly deliver high-quality documentation.

     

  • Process

    An overview of my writing process

    1

    Research

    Learn about a subject/product/feature. Try it out. Interview subject matter experts. Get clarity; prioritize needs.

    2

    Simplify

    Chunk information into manageable parts. Translate subject matter to align with audience needs.

    3

    Write

    Document learnings for audience.

    4

    Repeat

    Repeat until subject/product/feature is fully documented.

  • Experience

    Blogging & content development

    Current

    ScottWrites4You - My technical communicators blog

     

    Legacy

    Suburban Lifestyles - Historic subdivision marketing

    BIGMallrat - Retail history

    Veterans Job Resources - Career services

    Corporate writing & editing

    Philips Healthcare

    Foster City, CA, 2015-2017

    • Organized documentation sets, streamlined processes, and lifted barriers to keep information flowing.
    • Wrote online help in Confluence for internal tech support teams and external developers creating apps in a PaaS environment; managed and edited content written by other authors

    Chevron Corporation

    San Ramon, CA, 2014

    As part of a project to implement a new SaaS LMS, SAP SuccessFactors, I documented best practices to educated a global support team of over 1,000 administrators

    Thermo Fisher Scientific (formerly Life Technologies)

    South San Francisco, CA, 2012 - 2013

    • As part of a project to win FDA listing for the Ion Torrent PGM DNA sequencer, I wrote requirement and product specifications for an entire hardware and software suite
    • Wrote help documentation in Structured FrameMaker for clinical researchers

    Agilent Technologies

    Santa Clara, CA, 2003-2012

    Learning Products Manager, 2007 - 2012

    Set a vision and strategy for delivering online help and supporting documentation for four hardware and software product lines in an Agile SDLC. Defined project scopes, estimated time and costs, developed plans, scheduled resources, and supervised relationships with contract writers.

     

    Technical Writer 2003 - 2007

    Wrote online help, installation guides, and release notes for a content management system (CMS) and spreadsheet control software for regulated environments (FDA 21 CFR Part 11 and Sarbanes-Oxley requirements). Authored SOPs for ISO 9001 compliance and customer audits for GMP (FDA, EMA, and PMDA).

  • Samples of my work

    NDAs prevent me from sharing much, however, I have a few retired product samples with company and product names removed.

  • Testimonials

    Find out what people have to say about me:

    Caroline Butterworth

    Curriculum Developer, Philips Healthcare

    I have found Scott to be a dedicated and talented technical writer with a commitment to producing the highest quality documentation for his end users. He has a strong work ethic, strong communication skills, and continually looks for ways to improve existing processes, all with an eye towards producing the best documentation for his users. I found Scott to be an excellent resource during my time with Philips. In addition, Scott is a true pleasure to work with, with a great sense of humor. I strongly recommend Scott for your technical writing needs.

    Mark Weinmann

    Project Manager at Chevron Corp.

    "He did a great job bringing his years of technical writing expertise to bear and taught us many things along the way to producing a great product. I highly recommend Scott for your technical writing needs!"

    Cheada Lao

    Product Manager at Agilent Technologies

    "Scott has pristine communication skills... He is also a strategic thinker and learner, always planning ahead and spear-heading through obstacles. He is also very enjoyable to work with!"

    Glenn Higginbotham

    Software Development Manager at Agilent Technologies

    "Scott is a talented and hard-working... He has a strong work ethic and is well-liked and respected by his peers. I have enjoyed working with him."

  • Passions

    Outside of technical writing, I enjoy:

    Genealogy

    Researching our roots

    As a ninth generation Californian, I love uncovering the past.

    Personal training

    Brain by day, brawn by night

    Specializing in basic strength training, I help others achieve goals, build confidence, and offset brain-centric careers.

    Baking

    Hope you like to eat!

    Part science, part art, you'll often find me in the kitchen - and that's a good thing.

    French sourdough is my specialty!

    History

    Suburban lifestyles

    Idealism and hope in 1960s and 70s East Bay suburbia.

  • Contact

    Hire Scott Parsons for your next job. Contact me using the information below.

    Castro Valley, CA 94546