• I help you reduce support costs and create a competitive edge

    writing • editing • strategy

  • About

    Scott is a technically sophisticated writer with a solid history authoring documentation to educate and solve problems for customers and internal teams. He is proficient in explaining complex technical matter with elegance and simplicity. As a skilled organizer with attention to detail, he's able to direct multiple tasks effectively and readily master software and tools.

    How I got started

    "...and don't call me Shirley"

    Scott began his career in writing when he transcribed the movie Airplane! as a small child. Since that time, he's been a technical communicator for major corporations and developing contents for blogs.

    My writing philosophy

    Learn quickly and take the intiative!

    I combine research and creativity to develop clear and concise documentation for a wide variety of audiences.

    Want more?

    A must read!

  • Passions

    In addition to technical writing, Scott enjoys:


    Researching our roots

    As a ninth generation Californian, I love uncovering the past.

    Personal training

    Brain by day, brawn by night

    Specializing in basic strength training, I help others achieve goals, build confidence, and offset brain-centric careers.

    Resume writing

    Staying relevant in the job market

    Writing resumes to get you the job of your dreams.


    Suburban retail and tract housing

    I have two blogs for the purpose:

    Suburban Lifestyles


  • Process

    An overview of my process



    Learn about a subject/product/feature. Try it out. Interview subject matter experts. Get clarity; prioritize needs.



    Chunk information into manageable parts. Translate subject matter to align with end-user needs.  



    Document learnings for end-users.



    Repeat until subject/product/feature is fully documented.

  • Experience

    Blogging & content development

    ScottWrites4You - My technical communicators blog

    Suburban Lifestyles - Historic subdivision marketing

    BIGMallrat - Retail history

    Veterans Job Resources - Career services

    Corporate writing & editing

    Philips Healthcare

    Foster City, CA, 2015-2017

    • Enhanced knowledge sharing by planning, managing, and writing for a wiki in Confluence for app developers and tech support teams; copy edited content written by other contributors
    • Developed a  content strategy to streamline delivery and management of information for a platform as a service (PaaS) technology; tied information to B2B microservices

    Chevron Corporation

    San Ramon, CA, 2014

    As part of a project to implement a new SaaS LMS, SAP SuccessFactors, I documented best practices to educated a global support team of over 1,000 administrators

    Thermo Fisher Scientific (formerly Life Technologies)

    South San Francisco, CA, 2012 - 2013

    • As part of a project to win FDA listing for the Ion Torrent PGM DNA sequencer, I wrote requirement and product specifications for an entire hardware and software suite
    • Wrote help documentation in Structured FrameMaker for clinical researchers

    Agilent Technologies

    Santa Clara, CA, 2003-2012

    Learning Products Manager, 2007 - 2012

    • Managed 26 documentation projects over 3 years by defined scopes, estimating time and costs, developing plans, and scheduling resources
    • Assured documentation quality by copy editing documentation created by staff writers; built a one-voice approach


    Senior Technical Writer 2003 - 2007 (formerly Scientific Software until 2005)

    Wrote online help, installation guides, and release notes for a content management system (CMS) and spreadsheet control software for regulated environments (FDA 21 CFR Part 11 and Sarbanes-Oxley requirements)

  • Samples of my work

    Confidentiality is a must, so company and product names of my customers are hidden.

    Samples are from retired products.

  • Testimonials

    Find out what people have to say about Scott:

    Caroline Butterworth

    Curriculum Developer, Philips Healthcare

    I have found Scott to be a dedicated and talented technical writer with a commitment to producing the highest quality documentation for his end users. He has a strong work ethic, strong communication skills, and continually looks for ways to improve existing processes, all with an eye towards producing the best documentation for his users. I found Scott to be an excellent resource during my time with Philips. In addition, Scott is a true pleasure to work with, with a great sense of humor. I strongly recommend Scott for your technical writing needs.

    Mark Weinmann

    Project Manager at Chevron Corp.

    "He did a great job bringing his years of technical writing expertise to bear and taught us many things along the way to producing a great product. I highly recommend Scott for your technical writing needs!"

    Cheada Lao

    Product Manager at Agilent Technologies

    "Scott has pristine communication skills... He is also a strategic thinker and learner, always planning ahead and spear-heading through obstacles. He is also very enjoyable to work with!"

    Glenn Higginbotham

    Software Development Manager at Agilent Technologies

    "Scott is a talented and hard-working... He has a strong work ethic and is well-liked and respected by his peers. I have enjoyed working with him."

  • Contact

    Hire Scott Parsons for your next job. Contact me using the information below.

    Castro Valley, CA 94546